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Don't blame tests for differences in educational quality and access

The following is reprinted with permission from EdSource . Commentary from ACT CEO Marten Roorda was originally posted on December 16. I...

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The following is reprinted with permission from EdSource. Commentary from ACT CEO Marten Roorda was originally posted on December 16.

If your doctor diagnoses you with an illness, do you recommend the doctor be fired, or the thermometer be thrown away?

Recently, a lawsuit was filed against the University of California system demanding immediate elimination of the ACT test and the SAT as admission requirements. Among the assertions is that inherent biases in the development of the tests lead to lower scores for some racial/ethnic groups than for others.

It’s true that not all student groups perform the same on the ACT. But it’s false to claim that this means there is something wrong with the test. Instead, it diagnoses larger problems in the U.S. education system: problems of unequal access to a high-quality education that need to be treated.

ACT works very hard to ensure that its tests are fair to all students. Questions and passages are thoroughly evaluated at multiple stages, both internally and by diverse panels of external experts, to eliminate any potential biases in content, wording, or cultural assumptions.

Questions are also evaluated statistically for evidence of differential performance by one racial/ethnic group or gender during preliminary testing; when test questions show such evidence, they are removed from further consideration. This helps guarantee that students with the same level of ability will have the same probability of answering any given question correctly, regardless of their backgrounds.

The fairness of ACT scores is also evaluated by examining the relationships between scores and educational outcomes for various student groups. This research has shown consistently that ACT scores accurately predict success in college, not just in the first year but throughout—in terms of grades, retention rate (the percentage of students who continue college after their first year), and graduation rate.

The majority of existing achievement gaps across racial/ethnic groups and annual family income ranges can be attributed to differences in high school course taking and grades, school characteristics, and other factors such as how much post-high school education students say they want.

Even Saul Geiser, a former director of admissions research for the UC system who has been critical of using the SAT or ACT for admissions purposes, wrote: “The growing correlation between race and test scores over the past 25 years reflects the growing segregation of Latino and black students in California’s poorest, lowest-performing schools.”

Nearly every standardized assessment of academic preparation—not only the ACT and the SAT but also Smarter Balanced and the Nation’s Report Card—reports similar achievement gaps across student groups. Such differences also emerge in measures used in hiring, certification, and professional licensure in thousands of occupations—and have for decades.

What’s more, high school grades, college grades, college retention and college completion all show similar group differences.

But standardized tests can do something that other indicators can’t. High school grades reflect conditions within a single school. Standardized tests offer a common yardstick across schools. Standardized tests can both reveal and help minimize the impact of grade inflation, as well as create comparability within the fragmented American educational system.

ACT research shows that test scores and high school grades each provide important yet unique information, and that combined together they more accurately predict college performance than either alone.

Why eliminate valuable information from the admission process? ACT advocates for using multiple measures — including test scores, courses taken, grades earned, class rank, etc. — to better understand students’ academic strengths and weaknesses and to identify those who may need additional supports and services when they get to campus.

Blaming tests for differences in educational quality and access doesn’t eliminate or reduce these inequities any more than throwing away the thermometer gets rid of a fever. It’s time we start focusing our attention on what matters: making sure that all students have rigorous academic preparation and access to high-quality teaching and learning.


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About ACT

ACT is a mission-driven, nonprofit organization dedicated to helping people achieve education and workplace success. Grounded in 60 years of research, ACT is a trusted leader in college and career readiness solutions. Each year, ACT serves millions of students, job seekers, schools, government agencies and employers in the US and around the world with learning resources, assessments, research and credentials designed to help them succeed from elementary school through career.

ACT’s Center for Equity in Learning and Boys & Girls Clubs of America Team Up to Help More Students Go to College

IOWA CITY, Iowa— ACT’s Center for Equity in Learning and Boys & Girls Clubs of America are proud to announce a partnership that aims...

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IOWA CITY, Iowa—ACT’s Center for Equity in Learning and Boys & Girls Clubs of America are proud to announce a partnership that aims to help more students from underserved populations go to college by directly providing fee waivers for the ACT® test to eligible students from low-income families. The ACT measures what students have learned in school to determine their academic readiness for college.

This initiative is needed to help more students have a fair chance to achieve success in education and the workplace. ACT provides fee waivers to students from low-income families to take the ACT for free up to two times, but many eligible students either don’t apply or don’t use their fee waivers.

Specifically, as part of this initiative, Boys & Girls Clubs in California, Florida, Illinois, New York, Tennessee and Texas will seek to reach 2,000 underserved students with two fee waivers, which include free score reports and free online test prep. Additionally, ACT will provide webinar support to the Clubs in reaching students eligible for the waivers.

“This partnership further supports our efforts to close gaps in equity, opportunity and achievement for underserved populations,” said Jim Larimore, chief officer for ACT’s Center for Equity in Learning. “We’re committed to removing cost barriers and other obstacles that prevent students from understanding their current readiness for college-level work and what they can do to be better prepared as they make the transition to postsecondary opportunities. We’re delighted that Boys & Girls Clubs of America—whose members are in communities making a difference every day—is our partner in this mission of helping people achieve education success.”

Boys & Girls Clubs provide a safe, affordable place for kids and teens during critical out-of-school time. They offer life-changing programs and services to youth across America and on U.S. military installations worldwide.

There are 187 Clubs on Native lands, making Boys & Girls Clubs the largest youth development provider to Native communities. Twenty-six percent of Club members are African American and 23 percent are Hispanic. The majority of Club members (61 percent) qualify for free or reduced-price school lunches.

By partnering with the Clubs to distribute fee waivers, ACT is ensuring that high-needs populations are getting support where they already are and empowering them for success.

“ACT’s Center for Equity in Learning is an important source for research that focuses on closing gaps in equity, and we’re excited this partnership will further all of our efforts to improve access to learning and achievement,” said Elizabeth Fowlkes, senior vice president of youth development with Boys & Girls Clubs of America. “At Boys & Girls Clubs we believe that, no matter the circumstances that surround youth, they should have the same access to opportunities as their peers, and we are committed to ensuring young people have the support they need to secure post-secondary success.”

To receive a fee waiver, a student must be currently enrolled in high school in the 11th or 12th grade in the US, US territories, or Puerto Rico and meet one or more of the indicators of economic need.

An ACT fee waiver covers the registration and late fees for either the ACT (no writing) or the ACT with writing. Students who register for the ACT test with fee waivers also automatically receive free access to ACT’s paid test preparation tools and can send score reports for free to up to 20 colleges.

About ACT’s Center for Equity in Learning


ACT’s Center for Equity in Learning focuses on closing gaps in equity, opportunity and achievement for underserved populations and working learners. Through purposeful investments, employee engagement, and thoughtful advocacy efforts, the Center supports innovative partnerships, actionable research, initiatives, campaigns, and programs to further ACT’s mission of helping people achieve education and workplace success. http://equityinlearning.act.org/

About ACT


ACT is a mission-driven, nonprofit organization dedicated to helping people achieve education and workplace success. Grounded in 60 years of research, ACT is a trusted leader in college and career readiness solutions. Each year, ACT serves millions of students, job seekers, schools, government agencies and employers in the US and around the world with learning resources, assessments, research and credentials designed to help them succeed from elementary school through career.

About Boys & Girls Clubs of America


For more than 150 years, Boys & Girls Clubs of America (BGCA.org) has enabled young people most in need to achieve great futures as productive, caring, responsible citizens. Today, more than 4,600 Clubs serve over 4.7 million young people through Club membership and community outreach. Clubs are located in cities, towns, public housing and on Native lands throughout the country, and serve military families in BGCA-affiliated Youth Centers on U.S. military installations worldwide. They provide a safe place, caring adult mentors, fun and friendship, and high-impact youth development programs on a daily basis during critical non-school hours. Club programs promote academic success, good character and citizenship, and healthy lifestyles. In a Harris Survey of alumni, 54 percent said the Club saved their lives. National headquarters are located in Atlanta. Learn more at on Facebook and Twitter.


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Sanchez named ACT President for Learning

IOWA CITY, Iowa—Jonell Sanchez, an internationally recognized leader in education and business, has been named president of learning at A...

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IOWA CITY, Iowa—Jonell Sanchez, an internationally recognized leader in education and business, has been named president of learning at ACT. The position is a new one at ACT and reflects the company’s transformation to a global nonprofit organization integrating solutions that span learning, measurement and navigation.

The position is also a testament to Sanchez’s personal and professional experience, spanning his learning journey as a childhood immigrant from Cuba and English as a Second Language (ESL) student from an underserved community to his professional commitment and lifelong passion for educational opportunity, access and impact at scale in the U.S. and abroad.


Learning Advocate


Sanchez comes to ACT from the National Student Clearinghouse, where he served as vice president of education solutions. The clearinghouse supports research, reporting, and data exchange needs for thousands of postsecondary institutions, K12 schools, organizations and corporations across the United States.

Previously, Sanchez served in senior positions leading education and career success at Pearson Global, Pearson North America and the College Board. His roles included strategy development and execution, establishing global and domestic partnerships, and launching adaptive online assessments, learning intervention and digital learning products.

“Jonell Sanchez has brought transformational assessment and learning technologies to thousands of K12 schools, colleges, universities and corporations,” said ACT CEO Marten Roorda. “As ACT president of learning, Jonell will work to bring integrated, personalized learning technologies to millions more students and adults so they can learn more efficiently and effectively than ever before.”

“ACT has become synonymous with education during its 60 years of service to the education community,” said Sanchez. “It’s a privilege to have the opportunity to be leading the creation of this new learning group with the talented teams at ACT as it executes a new vision for the future. The constructs of education today and what they will be in the future are drastically different from those in the past. The ability to integrate programs across the ACT Holistic Framework and provide new offerings that converge ACT’s learning assets in support of the student lifecycle positions ACT at the forefront.”

Background


Sanchez began his career in student affairs at Rutgers University and Fairleigh Dickinson University, both in New Jersey. He holds a master’s degree in International Education from New York University and a bachelor’s degree from Rutgers University. He has also studied and conducted research in Namibia and South Africa and earned a certificate from the Rutgers Eagleton Institute of Politics.

Sanchez lives in northern Virginia with his wife, Andreina, and their two children. He begins his new position at ACT on January 6.

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About ACT

ACT is a mission-driven, nonprofit organization dedicated to helping people achieve education and workplace success. Grounded in 60 years of research, ACT is a trusted leader in college and career readiness solutions. Each year, ACT serves millions of students, job seekers, schools, government agencies and employers in the US and around the world with learning resources, assessments, research and credentials designed to help them succeed from elementary school through career.

Sixty Years of Changing the Educational Narrative

Op-ed pieces about testing are often authored by writers who suggest that not only are tests from large testing companies biased, but that...

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Op-ed pieces about testing are often authored by writers who suggest that not only are tests from large testing companies biased, but that college-entrance testing is out of fashion and we should dispense with testing to eliminate systemic disparities. Nothing could be further from the truth!

I usually refer to those kinds of statements as throw-away statements because they are inaccurate and designed to grab the reader’s attention while disseminating a wrong and even harmful narrative.

Indeed, when used correctly, test results can make educational programs and services more accessible to at-risk students.

Since the early 1990s, the Belin-Blank Center for Gifted Education and Talent Development, housed in the University of Iowa College of Education, has partnered with ACT to ensure that gifted and talented students, especially those from under-resourced schools, have access to advanced programming, which is often revealed through careful interpretation of their test scores.

This month, ACT celebrates its 60th anniversary and a steadfast history that has changed the educational narrative around tests and education. This milestone presents an opportunity to reflect on a six-decade history of distinction and innovation, which in turn serves as a platform for forecasting an equally distinguished future. Below, I’ve coupled six of ACT’s accomplishments with my forecasts for the future of their important work.
  1. Accomplishment: Development of a testing program designed to assess academic skills and achievement that can help learners understand and improve their readiness for college coursework. Co-founded by University of Iowa College of Education Professor E.F. Lindquist and University of Iowa Director of Admissions Ted McCarrel, ACT was established on the idea that testing and learning are interdependent, not discrete.

    Forecast: Expansion of testing into the broader educational arena including academic opportunities that are tailored to the individual student’s needs.

  2. Accomplishment: Bringing testing services to large numbers of college-bound students in public high schools as well as middle and elementary schools. For nearly half of ACT’s 60-year history, the Belin-Blank Center and ACT have collaborated to make above-level testing directly available to students who are in upper-elementary and middle school. Above-level testing is a model in which younger high-achieving students take a test designed for older students to determine the need for additional academic challenge.

    Forecast: Greater availability of multiple services to more schools and students, especially in middle school, through partnerships with university-based gifted centers and organizations like the Belin-Blank Center.

  3. Accomplishment: Establishment of partnerships with university-based academic talent searches across the country. In the early 1990s, the Belin-Blank Center joined with ACT to use their 8th-grade test, Explore, as an above-level test for high-ability 4th – 6th graders. Once the concept of above-level testing was proven effective through this collaboration, ACT expanded their services to their additional university-based talent search partners, including Duke University’s Talent Identification Program (TIP) and Northwestern University’s Center for Talent Development (CTD).

    Forecast: Deeper connections between the process of testing and learning. Our work at the Belin-Blank Center using ACT products makes salient the connections between testing and learning. Two things happen when a high-achieving student takes an above-level test. First, the student is exposed to content that is not typically taught at the student’s grade level. Being exposed to new content allows for engagement in the learning process. Second, a student’s performance on an above-level test can indicate readiness for additional challenge in specific content areas. The need for additional challenge is not readily apparent on grade-level tests, which are often not challenging enough to provide a full picture of what a high-ability student knows and is ready to learn.

  4. Accomplishment: Establishment of global partnerships. ACT co-founder Ted McCarrel’s connections with post-secondary institutions launched ACT’s partnerships with high schools and post-secondary institutions across the country and around the world.

    Forecast: Continued building of partnerships globally and locally. Over the past several years, ACT has created several partnerships with international organizations. ACT is vitally involved in preparing students from around the world to study at English-speaking universities.

  5. Accomplishment: Focusing holistically on students. Academic achievement does not happen in a vacuum. As ACT approached the 21st century, they recognized the need to better understand the role of psychosocial characteristics, such as motivation and student engagement, in the learning process.

    Forecast:
    Enhanced investment in services and products that integrate myriad characteristics of the learner including past achievement, current psychosocial status, and future aspirations.

  6. Accomplishment: Research and development of multiple new products. Building upon its superb testing development capabilities, ACT expanded to include tests at the 10th-grade and 8th-grade level. The premise of these tests was that exploration and preparation before and during high school was critical for success in college. More recently, ACT developed an online test, Aspire, which allows educators in elementary and middle schools to assess their students’ learning throughout the academic year. Around the same time, ACT licensed 8th-grade assessment content to the Belin-Blank Center to create an online above-level test. The resulting assessment, I-Excel, is designed to be used by educators in schools with their high-achieving 4th-6th-grade students and is a service provided by the Belin-Blank Center through the Belin-Blank Exceptional Student Talent Search.

    Forecast: Continued investment in research that leads to academic and psychosocial interventions that help students reach their potential.
For six decades, ACT, founded by professionals from the University of Iowa, has changed the narrative about testing and education. ACT’s leadership team remains open to new and innovative uses of their excellent products. For nearly half of ACT’s 60 years, the University of Iowa’s Belin-Blank Center has been proud to continue this connection and partner with this forward-thinking organization.

Collaboration between ACT and Belin-Blank allows both organizations to advance a common aim of nurturing academic potential and inspiring excellence.




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About ACT

ACT is a mission-driven, nonprofit organization dedicated to helping people achieve education and workplace success. Grounded in 60 years of research, ACT is a trusted leader in college and career readiness solutions. Each year, ACT serves millions of students, job seekers, schools, government agencies and employers in the US and around the world with learning resources, assessments, research and credentials designed to help them succeed from elementary school through career.





ACT Global Academy Provides A ‘Peek Behind the Curtain’ to International and Domestic Partners

Across the country and around the world, ACT is known for its assessment expertise and industry thought leadership. Recently, we showc...

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Across the country and around the world, ACT is known for its assessment expertise and industry thought leadership.

Recently, we showcased our growing commitment to being a global organization with a new event, the inaugural ACT Global Academy for Measurement and Learning, providing our partners an opportunity to engage with subject matter experts, examine relevant research and explore cutting-edge science.

The array of global and workforce readiness education challenges provided a universal language of discussion among the 38 experts who joined us from 10 countries, representing ministries of education, the World Bank, international educators and business partners.

One of the 40 sessions took place at the University of Iowa, where the ACT test began, on the very day that the first test was administered 60 years ago. Hosted by College of Education Dean Dr. Dan Clay, the session engaged a faculty panel as well as a panel of international undergraduate and graduate students. The discussion centered on how to better prepare students from around the world to pursue an education in the US and how US higher education can better acclimate students from outside the country.

Mawi Asgedom, our opening keynote speaker, shared his inspirational journey from a Sudanese refugee camp to the doorstep of America’s educational system, where he ultimately graduated from Harvard University and earned the honor of providing the graduating class commencement speech. Mawi’s passion for learning led him to develop the leading social and emotional learning professional development and curriculum provider, Mawi Learning, which was acquired by ACT earlier this year.

In opening remarks, Mawi said, “One of the things that attracted me to ACT was the global nature of the organization. At the very highest level of leadership, this is truly a global leadership team which, I would say, is fairly unique among many education companies in the United States to have this level of global diversity.”

While many of ACT’s international relationships are based on the college readiness test, our event enabled us to engage our international guests on topics related to ACT’s newer areas of learning and navigation, with discussions about artificial intelligence, open educational resources, using data to help students navigate their education and career paths, social and emotional learning, and the ACT Holistic Framework, which provides a holistic and integrated picture of education and work readiness from kindergarten to career. 

It can be difficult to dedicate time to building and enriching relationships with so many individuals half a world away. But we cannot solve the educational problems of the day alone. 

Opportunities like the Global Academy provide a new forum to collaborate and gain perspectives that universally improve education and help the next generation of learners and workers. 

While many people may only know ACT for our college admissions test, our doors are open for global business collaboration and consultation. We’re here to help the world fulfill our mission of achieving education and workplace success.



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About ACT

ACT is a mission-driven, nonprofit organization dedicated to helping people achieve education and workplace success. Grounded in 60 years of research, ACT is a trusted leader in college and career readiness solutions. Each year, ACT serves millions of students, job seekers, schools, government agencies and employers in the US and around the world with learning resources, assessments, research and credentials designed to help them succeed from elementary school through career.




ACT Study Shows how Social and Emotional Learning Skills Predict Student Online Learning Activities

IOWA CITY, Iowa—A new ACT research study released today finds that social and emotional skills, as measured by ACT® Tessera®, directly rel...

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IOWA CITY, Iowa—A new ACT research study released today finds that social and emotional skills, as measured by ACT® Tessera®, directly relate to how students interact with online learning activities and materials, which can be used to predict and improve student educational outcomes.

The study, which ACT conducted in partnership with Blackboard, the University of Maryland Baltimore County (UMBC) and VitalSource, sought to understand how social and emotional skills are related to students’ online behaviors and course outcomes within a learning management system (LMS)—an interactive online learning environment—in order to identify ways to help improve student outcomes.

The research found that social and emotional skills have systematic relationships with students’ online learning behaviors within an LMS.

The study involved ACT Tessera, ACT’s assessment system that measures social and emotional learning skills, being administered to 527 UMBC students enrolled in an introduction to chemistry course hosted on Blackboard Learn, the institution’s LMS --prior to the start of the course. Researchers then collected data from Blackboard Data to understand how students performed a variety of learning activities throughout the semester-long course.

“For many years, we’ve been able to predict student grades from LMS data,” said Dr. John Whitmer, lead researcher and senior director of data science and analytics at ACT. “And we also know that social and emotional skills have significant relationships with course grades, but we haven’t understood how the two might be related. This study helps us to understand the deeper constructs that underlie student online behavior, which in turn will allow us to more effectively improve the learning outcomes of those students.”

ACT researchers looked at what kinds of activities students completed within the LMS (e.g. posting on discussion boards, looking at assignments ahead of time, etc.) and used these data to create predictive models to determine course grades. Combining social and emotional skills with these models more accurately predicted course grades than baseline models created from student demographic information and academic experience including current college GPA.

The predictive models equally applied to students independent of gender, ethnicity and first-generation college student status, meaning that no evidence of bias was found. Researchers found a relationship between the social and emotional skills measured by Tessera—such as grit, curiosity and teamwork—and student performance in the course. Grit, which reflects the extent of a student’s actions demonstrating persistence, goal striving, reliability, dependability and attention to detail at school, is known to be associated with academic performance.

“These results are incredibly encouraging for ACT’s work in learning analytics and data science, as they demonstrate how we can predict student outcomes in a valid, reliable and actionable way,” said Alina von Davier, senior vice president of ACTNext, ACT’s innovation arm. “As we deliver on our promise to become a learning, measurement and navigation organization, we will continue to invest in research like this that advances and connects learning analytics techniques with measurement.”

Student use of the Blackboard Learn LMS for the course under study is among the highest on the UMBC campus. UMBC has found use of the LMS to be positively correlated with better course outcomes.

“The ACT study’s focus on social and emotional learning adds an important new dimension to our own understanding of student success at UMBC,” said John Fritz, associate vice president for Instructional Technology at UMBC. “Since 2007, we’ve found students earning a D or F final grade tend to use the campus’ Blackboard LMS about 40 percent less than students earning a C or higher. With the new findings from ACT about student grit and persistence, I think it’s even more reasonable to consider students’ digital footprints as a plausible, actionable proxy for engagement, even earlier in a term.”

“One of the most exciting things about Blackboard Data is that it enables the research community and academics to collaborate in an unprecedented way across shared datasets,” said Rachel Scherer, senior director of analytics at Blackboard. “This study, which involved large datasets formatted for analysis, extends a body of research that can be harnessed to improve academic outcomes for students. We look forward to continuing to partner on projects like this, that make a positive impact in education.”

A further study to replicate this analysis with UMBC students in other courses is currently underway.

View the full ACT research report and a shortened data byte version to learn more.

About ACT
ACT is a mission-driven, nonprofit organization dedicated to helping people achieve education and workplace success. Grounded in 60 years of research, ACT is a trusted leader in college and career readiness solutions. Each year, ACT serves millions of students, job seekers, schools, government agencies and employers in the US and around the world with learning resources, assessments, research and credentials designed to help them succeed from elementary school through career. To learn more, visit www.act.org or find us on Twitter @ACT.

About Blackboard
Blackboard’s mission is to partner with the global education community to enable learner and institutional success, leveraging innovative technologies and services. With an unmatched understanding of the world of the learner, the most comprehensive student-success solutions, and the greatest capacity for innovation, Blackboard is education's partner in change.

About UMBC
UMBC is a leading public research university known for innovative teaching, relevant research across disciplines, and a supportive community that empowers and inspires inquisitive minds. UMBC combines the learning opportunities of a liberal arts college with the creative intensity of a top research university. The University serves 14,000 undergraduate and graduate students, and is one of the country’s most inclusive education communities. U.S. News & World Report has named UMBC a national leader in innovation and undergraduate teaching, as well as social and economic impact.


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About ACT

ACT is a mission-driven, nonprofit organization dedicated to helping people achieve education and workplace success. Grounded in 60 years of research, ACT is a trusted leader in college and career readiness solutions. Each year, ACT serves millions of students, job seekers, schools, government agencies and employers in the US and around the world with learning resources, assessments, research and credentials designed to help them succeed from elementary school through career.

Finding Inspiration in Customer Success Stories

It’s easy for an executive to get lost in the demanding, broad responsibilities of the work and lose touch with the impact that your produ...

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It’s easy for an executive to get lost in the demanding, broad responsibilities of the work and lose touch with the impact that your products actually have on the ground level, with the customers who use them. I had an experience last week that brought this point to light.

I went to Missouri to meet with some of our ACT WorkKeys clients. WorkKeys, for those who aren’t aware, is a program designed to measure workplace skills. There are more than 5,000 employers across the state of Missouri that use WorkKeys in hiring and employee advancement.

I have, of course, detailed knowledge about our ACT WorkKeys system, how it works, who it’s for, and what it’s designed to do. I wholeheartedly believe in the program and its ability to help those who use it. That was not in question.

But that’s the big picture. And, as important as the big picture is for an executive to keep in mind, it’s not enough. Last week, in my visit to Missouri, I heard stories about individual people and employers who have benefited from our program, and I was reminded of how important that is to hear.

For example, I heard about a manufacturer that for years based its employee promotions primarily on seniority. This made it difficult for younger workers to advance, and morale suffered as a result. But then, the company began using WorkKeys, and with the information gathered from our program, it began to promote workers based on their actual skills and readiness, not simply how long they had worked there. The results were amazing. One company leader called it a win-win situation; morale improved among employees, and overall production increased.

I heard the story of a young man who was working at a low-skill, repetitive, entry-level manufacturing job with little hope of advancement because he lacked a high school diploma. This young man took our WorkKeys assessments and, to everyone’s amazement, scored at the highest possible level—the platinum level. In fact, he scored even higher than the company’s CEO had on the tests. This opened a lot of eyes; his achievement put the young man on the fast track for job skills education, leadership development, and promotion within that company. Without our assessment results, no one would have known his potential.

I also heard about a woman who was a top performer in her position for a manufacturing company but hadn’t scored well on the company’s own math exams. She took the WorkKeys assessments and scored better in math, but very poorly in reading. When her supervisor asked her about her higher math scores, she said it was because the questions were easier to read. Her problem, they determined, wasn’t with her math skills, but with her reading ability. They had no idea that she had reading issues. So, she went through the WorkKeys curriculum, designed to improve workplace skills, and enrolled in reading remediation courses at a local community college. The company found a top performer within their own ranks—someone who wanted to move up and directly benefited from the work skills assessment.

Listening to these stories, I felt a new sense of motivation and urgency and definitely a new level of pride. Our WorkKeys program creates opportunities for people who might not have otherwise had them. It helps identify high-performing workers within a company’s existing workforce, so it can promote from within. It contributes to individuals’ social mobility, particularly for those who don’t have a college degree, and reinforces the fact that you don’t need to have a college degree to be successful.

In short, our program can really change people’s lives. I left Missouri truly inspired!

It was a strong reminder for me not to get so caught up with the big picture that I lose touch with what’s happening in the lives of our individual customers. A good reminder for us all.



Resources for the Workplace


  • Newsletter.Your resource for the latest trends, research, and insights on workforce development.
  • Toolkit. Find tools and resources to help you build the economic strength of your community.
  • Podcast. Listen to "Ready for Work," a bimonthly discussion on strengthening the ecosystem.
  • LinkedIn. Connect with ACT Workforce Solutions and businesses and communities in our network.

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About ACT

ACT is a mission-driven, nonprofit organization dedicated to helping people achieve education and workplace success. Grounded in 60 years of research, ACT is a trusted leader in college and career readiness solutions. Each year, ACT serves millions of students, job seekers, schools, government agencies and employers in the US and around the world with learning resources, assessments, research and credentials designed to help them succeed from elementary school through career.



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