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Building People for Success

Neil Reddy is co-founder and CEO of the Manufacturing Skill Standards Council (MSSC) — an industry-led, nonprofit training, assessment, and...

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Neil Reddy.
Neil Reddy is co-founder and CEO of the Manufacturing Skill Standards Council (MSSC) — an industry-led, nonprofit training, assessment, and certification organization focuses on the core technical competencies needed by the nation’s frontline production and material handling workers.
Last October, we talked to Neil at ACT’s Workforce Summit in New Orleans. Listen in as he talks about the importance of:
  • a community-based approach to economic and workforce development;
  • focusing on skill development and its benefit to employers and individuals alike; and
  • aligning skills and competencies for both employer needs and student needs to build excellent career paths.


Learn more from Neil and others on a live webinar, Turning Digital Badges into Career Currency. Join us Feb. 15, for an enlightening discussion around:
  • the true value of stackable, quality credentials;
  • digital badges and why they are important to students;
  • the importance of building partnerships with your community and local employers; and
  • the value of digital badges beyond the workplace.
Additional links:

Get notified when the 2023 Workforce Summit registration opens.

Register for the webinar.

Listen to the Ready For Work podcast with Neil Reddy, CEO and co-founder, MSSC.

Read our blog post on credit for prior learning and experiences.

Listen to the Ready for Work podcast with Pat Leonard, vice president, Credly by Pearson.

‘All She Needs is Guidance’: Advice From an Award-Winning Mentor

January is National Mentoring Month , an opportunity to celebrate supportive and meaningful mentor relationships that have the power to chan...

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Mirna Infante Pacheco and her Little, Natalie.
January is National Mentoring Month, an opportunity to celebrate supportive and meaningful mentor relationships that have the power to change a young person’s life. At ACT, Mirna Infante Pacheco, manager of administrative services in the Office of the CEO, is known for her dedication to mentorship through the Big Brothers Big Sisters (BBBS) of Johnson County program that serves Iowa City and the surrounding area. Through BBBS, the country’s largest donor- and volunteer-supported mentoring network, children facing adversity such as poverty are matched with adult volunteers to forge positive relationships that provide ongoing support and have a direct, positive effect.

In 2021, Mirna was named Big of the Year for BBBS of Johnson County, and she earned a Top Fundraiser Award from the program in 2022. For this 20th anniversary of National Mentoring Month, and on #ThankYourMentor Day, we asked Mirna about her experience and the importance of mentoring.

Why and how did you get involved with mentoring?

I had finally achieved some stability in my life; I had some free time, and I had always wanted to be a Big. I have always wanted to give back to the community and make a difference in someone's life, the way people in my life did for me. I also wanted to make a new friend and grow my family circle. To my surprise, I did not know all this would happen in such a short time, and for that I am extremely grateful.

I joined BBBS in September of 2019 and was matched with Natalie, who was eight years old at the time. Natalie was shy but inquisitive and not afraid to try something new, if someone showed her how.

Would-be mentors may be deterred by a fear that it will require more commitment than they are able to give. Did you have this fear, and now that you are an experienced mentor, was it valid?

BBBS requires consistency of six hours a month, which can easily be achieved when broken up – for example, three two-hour outings. Time really does fly when you’re together. You can grab a book and take turns reading, hike a trail then get ice cream, participate in your local downtown district’s children’s activities like scavenger hunts, volunteer together at the animal shelter – the opportunities are endless!

I did have a different fear, though: When I became a Big, I had lots of babysitting experience, but I doubted myself a little. I just did not think I had enough to offer. But when I see Natalie, two words come to mind: determination and perseverance. Natalie displays these every time we finish a chapter book, every time we undertake an intricate cookie decoration kit, and every time I watch her play basketball. She’s got spunk and grit. She loves a challenge when someone she knows cares to see her through to the finish. This shows me all she needs is guidance and she will take on the rest.

How can mentors ensure that their mentorship is supportive and meaningful?

It is very simple. I’ve found a few things to be helpful.
  • Be consistent, specific, and follow through – for example, say, “See you next Saturday!” or, “Let’s run a race together on Sunday; what do you think?” and then do it. This builds trust and shows your Match you care.
  • Be a good listener and listen without judgement.
  • Display positive behaviors when you interact with each other – and with others – and encourage your Match to practice, too. It’s as simple as saying thank you to a waitress when she brings your food, or politely asking for help at the grocery store.
  • Encourage your Match to teach you an activity that’s new to you – or find one that’s new to both of you, and do it together.
How have you seen mentorship open opportunities for students from underserved backgrounds?

I’ve seen Natalie’s confidence grow firsthand. She crushes it on the basketball court and does well in school. We are working to improve her skills in some academic subjects, and she is getting more comfortable trying new things, even if she is afraid.

How can communities and organizations support successful mentorship programs?

Be an advocate for these programs, be a mentor yourself, or provide financial support. BBBS of America is in the midst of their biggest annual fundraiser, Bowl for Kids’ Sake. This year they are celebrating their 40th anniversary. Reach out to your local BBBS to participate – it’s so much fun!

People love to be a part of something meaningful and support a good cause. It was easy for me to share about this program because the impact is immediate.

What drives you to mentor year after year?

I’ve learned many wonderful things through the eyes of my Match and I’ve learned many things about myself, too. It has been a rewarding experience and I am so happy I feel I’ve expanded my family circle.

You feel younger when you experience things alongside a child because you’re showing them how to be free, and that failing is OK when you’re trying to achieve something. Plus, you get to do a lot of fun stuff you wouldn’t normally do if family like nieces and nephews live far away.

Did you have a mentor? If so, how did they influence your life?

I’ve had mentors all throughout my life. I did not always realize I had them until later in life, but I learned that people come for seasons, and they offer lessons you can carry with you if you choose.

‘Lived Experience Matters!’ Making Credit for Prior Learning Work for All Students

By: Tina Gridiron, vice president, ACT’s Center for Equity in Learning Postsecondary credits earned outside the college classroom play an im...

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Tina Gridiron, vice president, ACT's Center for Equity in Learning; Chris Guidry, vice president for community affairs at CAEL, and Yolanda Watson Spiva, president of Complete College America.
By: Tina Gridiron, vice president, ACT’s Center for Equity in Learning

Postsecondary credits earned outside the college classroom play an important but often overlooked role for students seeking to reduce their time to degree. Transferring credits from different sources can help students save valuable time and money on the road to postsecondary completion. However, the various processes for evaluating and formally recognizing these credits – known as credit for prior learning (CPL), prior learning assessment (PLA), recognition of learning, or experiential learning – can be difficult for students to navigate, especially students of color and those from low-income backgrounds.

That is where organizations like the Council for Adult and Experiential Learning (CAEL) and Complete College America come in. These organizations advise on how to help students get the most out of their prior learning, which is evaluated in different ways by different institutions, and even by different departments within the same institution.

“Credit for prior learning provides multiple ways for colleges to recognize what students already know and the skills they possess, whether that comes from prior high school coursework, military experience, or on-the-job training,” said Yolanda Watson Spiva, president of Complete College America. “Lived experience matters! We all gain valuable learning from multiple ways both inside and outside of the classroom. Students shouldn’t have to take classes for what they already know.”

Credit can also be awarded for independent study, non-credit courses, volunteer or community services, and non-college courses or seminars. Students can show their skills and abilities through different ways, including portfolios, exams, certifications, and evaluations.

In one example, the American Council on Education (ACE) recommends that institutions award up to six credits to students who earn the ACT WorkKeys National Career Readiness Certificate (NCRC) at certain levels by completing and ranking scores in the Applied Math, Graphic Literacy, and Workplace
Documents WorkKeys assessments. The NCRC is a stackable credential indicative of the recipient’s possession of skills that employers want, such as the ability to solve technical problems, identify data trends, and sort through materials to find critical information. When an institution awards credit for the WorkKeys NCRC, it is not just accelerating students’ progress but also building their confidence.

In a 2020 study of 72 postsecondary institutions, CAEL and the Western Interstate Commission for Higher Education (WICHE) found that credit for prior learning boosted adult students’ completion rates by 17%. These students earned an average of 15 CPL credits, saving them up to a year or more in time to degree and anywhere from $1,500 to $10,200.

However, just 11% of entering adult students earned any credit for prior learning. And among those who did, CAEL uncovered an “equity paradox”: Students with lower incomes and Black students were the least likely to have these credits – even though they delivered a large “boost to completion.” Fifty-five percent of Pell Grant recipients and 40% of Black students with CPL credits completed a credential, compared with 27% of Pell recipients and 17% of Black students without CPL credits. In fact, Black students benefited the most from these credits.

“Institutions should focus more intentionally on improving credit-for-prior-learning usage among Black and lower-income students,” said Chris Guidry, vice president for community affairs at CAEL. “Unfortunately, from our experience, it can be challenging and frustrating for adult learners to navigate CPL systems at institutions.”

Along with Black students and Pell recipients, female and American Indian/Alaska Native students were least likely to have CPL credits, according to the study.

CAEL’s more than 3,300 members demonstrate that the institutions that are most successful at awarding credit for prior learning pay close attention to adult students’ needs, Guidry said. They encourage faculty and staff to collaborate to create “student-friendly” CPL policies while maintaining academic rigor, and frequently establish relationships with employers to link work experience and job training to CPL programs.

Spiva said there are a number of steps colleges and universities can take to strengthen their prior learning assessment – first and foremost, eliminating institutional silos and integrating the program across different areas.

“This means having institutional policies combined with practices to support credit for prior learning,” she said. “For example, a college can specify the different methods that students have to assess their learning, the associated costs, the support that is offered by the institution in the process, and limitations to either degrees or transfer for the number of credits that may be earned.”

Colleges should also more frequently and widely market the opportunities for students to earn credit for prior learning, Spiva said. Proactive communication is also essential, as many students arrive at college without even knowing that prior learning assessment exists. They can be made aware through orientations, advising sessions, department and faculty outreach, websites, and other campus communications.

Lack of information is a top obstacle to accessing credit for prior learning, according to a WICHE survey of undergraduate students. Despite the opaqueness, an ACE survey of learners, conducted to support a new network of colleges focused on improving CPL, found that transfer credit acceptance is “just as important a factor” as tuition when choosing a college program.

As college completion rates stagnate, student debt escalates, and calls intensify to get learners with some college but no degree across the finish line, credit for prior learning is an important tool for helping all students reach their postsecondary goals.

How Dr. King Inspires ACT’s Focus on Equity by Design

By: Janet Godwin, CEO As we take a moment to join millions of people around the globe to remember Dr. Martin Luther King, Jr.’s birthday, I ...

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Dr. Martin Luther King, Jr.
By: Janet Godwin, CEO

As we take a moment to join millions of people around the globe to remember Dr. Martin Luther King, Jr.’s birthday, I am moved to pause and reflect on the legacy of his life’s work, which transformed the nation and the world. At the age of 35, he became the youngest person to receive the Nobel Peace Prize for his nonviolent organizing and his unyielding fight against racial injustice. His nonviolent peacemaking was anchored to a firm conviction that, with disciplined action and strong will, we might all live up to the constitutional ideals and democratic values we hold dear. Even through the horrors of overt, covert, and systemic racism, Dr. King was a man who remained steadfast and always pushed for equality, justice, and truth.

In 1960, Dr. King addressed the Golden Anniversary Conference of the National Urban League about the rising resistance to racial justice with this call to action:

The great challenge facing the nation today is to solve this pressing problem and bring into full realization the ideals and dreams of our democracy. How we deal with this crucial situation will determine our political health as a nation and our prestige as a leader of the free world. The price that America must pay for the continued oppression of the Negro is the price of its own destruction. The hour is late; the clock of destiny is ticking out. We must act now! It is a trite yet urgently true observation that if America is to remain a first-class nation, it cannot have second-class citizens.

Sixty years later, his call for urgency is even more necessary. With the passage of time, we cannot allow the “great challenge” he acknowledged then, to become something we accept and live with today. We cannot allow gaps in equity, access, and opportunity to continue creating second-class citizens. We cannot afford to wait another 60 years to address the systemic barriers to success that sit squarely in the path of so many. The time to act is now.

In fact, when it was suggested to Dr. King that he let time do its work and that eventually Black people would achieve racial justice, he pushed back. He wrote in his Letter From a Birmingham Jail:

More and more I feel that the people of ill will have used time much more effectively than have the people of good will. We will have to repent in this generation not merely for the hateful words and actions of the bad people but for the appalling silence of the good people. Human progress never rolls in on wheels of inevitability; it comes through the tireless efforts of men willing to be co workers with God, and without this hard work, time itself becomes an ally of the forces of social stagnation. We must use time creatively, in the knowledge that the time is always ripe to do right.

It’s in this spirit of urgency and action that I reflect on Dr. King’s work and words today. We cannot simply rely on the “wheels of inevitability” to roll as we seek to make ACT even stronger and more meaningful for all individuals, and especially Black, brown, and individuals from low-income communities. As Dr. King said, “the time is ripe.”

This year, ACT is working intentionally, integrating Equity by Design across our organization, as we aim to address the systemic barriers that hinder success for so many. This intentional focus includes:
  • a way of approaching education reform that puts the learner at the center of the policies and practices contributing to disparities in education achievement and abstains from blaming students and educators for those accumulated disparities;
  • a commitment to design solutions that honors the input from diverse stakeholders, meets the needs of all learners, and is achieved through collaboration where influence is distributed and shared; and
  • the practice of purposefully involving those being served as key players throughout a design process ensuring that diverse voices directly affect how the solution will address inequities and achieve the prescribed goal.
In order to successfully embrace, embody, and engage in a commitment to Equity by Design, we must approach all we do with an asset-based mindset. I’ve learned so much from Trabian Shorters, the CEO of BMe Community, who consistently challenges leaders, philanthropy, and people of good will to develop an “Asset-Framing” approach – which seeks to “defin[e] people by their aspirations and contributions before noting their challenges and investing in them for their continued benefit to society.” By engaging Equity by Design and using the lens of Asset-Framing to inform our thinking, we can be more intentional and successful in serving the needs of all students.

It is with this intentionality, 60 years on from Dr. King’s “I Have a Dream” speech, that we remain determined to carry forward his tireless work and strive to bring King’s dream to life. As King admonished the crowd so many years ago, we at ACT recognize that, “We cannot walk alone. And as we walk, we must make the pledge that we shall always march ahead. We cannot turn back.” So, on behalf of ACT, we look forward to walking with you, the equity and justice leaders and champions in the field. May our combined dedication, conviction, and disciplined action encourage, inspire, and motivate us all to march ahead.

Join ACT for a virtual event honoring Dr. Martin Luther King, Jr.

Join ACT’s Center for Equity in Learning for a webinar on Jan. 31 at 10 a.m. CT with Dr. Valerie Purdie-Greenaway, an American social psychologist and Professor of Psychology at Columbia University, who will discuss the effects of unconscious bias and stereotype threat in education. Register here.

What’s Working for RoyOMartin and Their Work Development Programs

Donna Bailey, vice president of human resources at RoyOMartin, joined ACT at the 2022 Workforce Summit held in New Orleans. She was the keyn...

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RoyOMartin Vice President of Human Resources Donna Bailey.
Donna Bailey, vice president of human resources at RoyOMartin, joined ACT at the 2022 Workforce Summit held in New Orleans. She was the keynote speaker during the lunch awards ceremony where she highlighted the company’s WoodWorks program, which works with high school students looking to enter the wood products manufacturing field.

Watch the video to hear more from Donna about:
  • the apprenticeship program’s success;
  • why a community-based approach to economic and workforce development is important and effective; and
  • post pandemic, how focusing on skills helps with workforce resiliency and recovery.

Additional links:


VIDEO: Watch and learn more about the WoodWorks program from RoyOMartin leaders.

VIDEO: See what WoodWorks graduates have to say about their time in the program.

Check out ACT’s apprenticeship toolkit.

Listen to ACT’s Ready for Work podcast about RoyOMartin and their apprenticeship program.

Learn more about RoyOMartin.

Watch the Workforce Summit 2022 recap and register to be notified when registration is open for 2023.
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