Since our lives will continue to be impacted by the pandemic, we’ve put together a helpful landing page for customers and stakeholders that will house the most up-to-date information about testing during COVID-19.
This page will be updated on a regular basis, based on customer and stakeholder feedback.
I want you to know that we’re still listening, learning, and actively responding to your questions, comments, and issues.
We’re here to help you
We’ll keep adding sites and seats to help you get the score you need.
In case you weren’t aware, school districts and ACT State Organizations members (our grassroots network of education and workforce advocates) can sign up their schools to test on a national test date. Schools that may not be learning in-person (or that have COVID-19 restrictions on who can enter school buildings) can sign up to become an unlisted test center to test only their students on a national test date. This option provides students with a familiar location, close to home. Also, districts, through our District Testing program can offer a weekday ACT test experience for their students.
As it stands right now, we have tens of thousands of seats still available across the nation for our September test dates, with testing planned in all 50 states and 1700+ test centers. Of course, changes in COVID-19 conditions will likely affect capacity in specific locations. Testing decisions—promoting the health and safety of students and staff—will continue to be made by test coordinators, with input from local public health officials and based on CDC guidelines.
Communicating Test Center Changes and Cancellations
This week, we will begin to communicate cancellations and test center changes to students whose registrations have changed due to site cancellations, closures, and capacity limitations. Students will receive updates via email and should check our test center cancellations and reschedule page, as well as their MyACT web accounts to print an updated admission ticket. Those who are currently scheduled to test on their scheduled date, at their scheduled test center, will also receive an email from us.
We’re listening and responding
We’ve been receiving unprecedented customer care requests and social media inquiries. We are working now to add additional staff to our social media channels and customer support contact center to better support you.
Visit our dedicated landing page to learn about testing during COVID-19 and check out our FAQs for answers to questions about registration, MyACT, scores, and more.
Our priority is to promote the safety of students and staff and we will continue to update our social distancing guidelines to adhere to CDC and local public health guidelines. I can tell you that a face covering requirement will be in place for all examinees (other than for those that require an exemption for health reasons) at all national test centers beginning with our September test dates. We will be providing more guidance and information about what that means for test center staff and students, in the coming days.
Learn More in a Facebook Live Q&A with Me
Please join me for a Facebook Live Q&A, co-hosted by parent group, Grown & Flown on Wednesday, August 26 at 8 p.m. eastern to answer your most pressing questions about testing during COVID-19.
My teams continue to work day and night to help you earn an ACT score and serve you along your path to education and workplace success. Thank you for your patience and support as we learn and grow together, through this difficult time.